Reciter gets unselected showing no reciter selected or reverts back to default husary frequently
complete
q
qarhsi
Feedback 1
Assalamu alaikum. I listen to Shaykh Mishary, but a lot of times I find the app unselecting him as the reciter and displays no reciter selected. I have to manually select a reciter again.
Please try and solve this issue. Baarak Allahu feek.
Feedback 2
Still having issues with the selected reciter being persisted.
Seems to depend on the reciter I have selected.
For e.g. if I select Hady Toure it does not persist but if I select Sudais, Afasy then they are usually persisted...
Many times it reverted back to Husary
Device used: Samsung Galaxy Fold, Android 14 (OneUI 6.0)
Feedback 3
After latest update, by default reciter Husary is selected. Even if I select a different reciter....it goes back to Husary
Log In
Araf Mohammad Mahbub
complete
We are marking this issue as complete as we couldn't reproduce this issue in the latest update (1.29.3) – kindly update to the latest version.
However, if you still face the issue in the latest update, please create a new post sharing details in sha Allah.
Jazakallahu khairan.
Araf Mohammad Mahbub
under review
Araf Mohammad Mahbub
Araf Mohammad Mahbub
A
Asif Bin Latif
planned
f
fahad86@msn.com
Facing the same issue to... seems to depend on the reciter I have selected..
For e.g. if I select Hady Toure it does not persist but if I select Sudais, Afasy then they are usually persisted...
So basically facing this issue when my selected reciter is Hady Toure
F
Fairoze (Customer Support)
Still having issues with the selected reciter being persisted..
Many times it reverted back to Husary
Device used:
Samsung Galaxy Fold
Android 14 (OneUI 6.0)
Tasnim (Customer Support Representative)
Assalamu ‘alaykum wa rahmatullah.
JazakAllahu khairan for reaching out to us! We are sorry to hear about the issue you are facing. We already fixed this issue before, so it should have been solved by now. Could you please check if you have the latest updated version of the app?
F
Fairoze (Customer Support)
qarhsi
Assalamualaikum. JazakAllah khair for reaching out to us. Please share with us details to examine this issue further:
- Device model
- OS version
- App version
- When and where is it happening via screenshots/recordings in a google drive link.
This will help us solve the problem faster in sha Allah.
q
qarhsi
Fairoze (Customer Support)
Wa alaikum salaam brother Fairoze. Thank you for reaching out.
I have taken a screen recording, with touches/taps visible. However, i am not able to upload it over here. Is there another way I could can send it to you?
Device: Samsung S21
Android: 14
App: v1.26.1
Thanks,
Ishraq
F
Fairoze (Customer Support)
qarhsi: JazakAllah khayer , you can upload in your google drive and share the link here with open access for our team to see.
q
qarhsi
Fairoze (Customer Support)
Maa shaa Allah, good suggestion. Please find the link below and let me know if the screen recording is clear for your understanding and evaluation. Do look out for the taps on the bar at the bottom of the screen.
q
qarhsi
any updates brother?
Tasnim (Customer Support Representative)
qarhsi: As-salāmu ʿalaykum wa rahmatullah,
Apologies for the delayed response! Our team is constantly striving to improve the apps by fixing bugs and adding more content/features. Keep us in your Duas so that we may continue improving the app gradually, in sha Allah. We would like to appreciate your patience with us during this process!
NOTE: We have updated the app recently with several improvements. Kindly update to the latest version and see if the issue persists.
F
Fairoze (Customer Support)
gasim Assalamualaikum. This has been fixed in the latest update.
t
tafsir4
Fairoze (Customer Support), this issue is still appearing.
F
Fairoze (Customer Support)
tafsir4: Can you share a screen record, app version and OS version?
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