Quran android app shuts down by itself
complete
h
hafsa
There is bug issue error. I cannot use app. The window of the app shuts down by itself. Please solve it immediately because i am a regular user of this app. It is creating inconvenience for me.
Log In
Araf Mohammad Mahbub
complete
We are marking this issue as complete as this issue probably no longer exists in the latest updates. But if you still face the issue in the latest update, please create a new post sharing details in sha Allah. Jazakallahu khairan.
Araf Mohammad Mahbub
hafsa: Assalamu 'alaykum wa rahmatullah sister, can you please confirm if the issue is still occurring in v1.18.1?
Additionally, if you don't have any library/planner data; can you try clearing the app data and open it again?
Kindly let us know in sha Allah.
Araf Mohammad Mahbub
under review
Araf Mohammad Mahbub
Assalamu 'alaykum wa rahmatullah,
Are you still facing the bug sister? If yes, can you try clearing the app data and check if you can open the app or not?
Hasan sharif
planned
h
hafsa
Hasan sharif
hafsa: Assalamu 'alaikum warohmatulloh, we are really sorry for the inconvenience. Could you please mention your device with model and android version? At which stage, does the app shut down? JazakAllahu khair for the patience.
h
hafsa
Hasan sharif:
W.salam wrwb
samsung galaxy A51. Andriod version 12.
I am using this app since long but didn't face this issue ever. On the same device
Hasan sharif
hafsa: JazakAllahu khair for the repsonse hafsa. Are you using the latest version (i.e, Version 1.16.0)? If not, could you please update the app and let us know if the problem still exists?
h
hafsa
Hasan sharif: there isn't any update option. It means it is up to date right??
h
hafsa
Yes i verified it is updated
Hasan sharif
hafsa: hafsa Sister, How did the crash occur for you? Could you share a screen recording attached in google drive link? Or, you may also check the video (link given below) and let us know if your problem occurring steps are similar to that video.