Weekly email report not correct [Report Shows incorrect Usage Despite Active Streak]
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surainapasha
Assalamu alaikum, I love this app so much but the weekly progress reports you're sending to my email are incorrect . The email reports say I've not used the app, literally 0 seconds. This is incorrect because I use the app everyday! Whereas the in app streak record correctly shows an unbroken streak of over 100 days. Please look into the email reports. They should reflect the app's streak record. Jazakumullahu Khairun.
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Shahriar Arnob
Wa ‘Alaikumus Salam Wa Rahmatullahi Wa Barakatuh,
JazakAllahu Khairan for bringing the issue to our attention. Could you please provide us with a bit more detailed information so we can look into it quickly?
- Device model
- OS version
- App version
These would help us identify the problem more easily, Insha'Allah.
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surainapasha
Shahriar Arnob
s
surainapasha
Jazakallah Khair for the swift reply. I'm using an Android Nokia G42 5G phone, Al Quran App version 1.34.1 . My email is in the screenshot. As seen there the weekly report shows I spent 0s on the app but the app correctly shows an unbroken streak of 120 days. This is correct because I use the app everyday. Please can you delete the screenshot with my email address after you're done? I don't want to leave it up here. Thanks.